Terms governing access to and use of the JustResolv website and platform.
Effective Date: The date on which the user accepts these Terms
1.1 By accessing or using the JustResolv website and platform ("Platform"), operated by JustResolv LLC ("JustResolv," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, do not access or use the Platform.
1.2 These Terms govern your access to and use of the Platform, including browsing the website, creating an account, and using the Platform's features. These Terms constitute a legally binding agreement between you and JustResolv.
1.3 Relationship to Other Agreements. If you file or participate in a dispute through the Platform, your use of the dispute resolution tools is governed by the Dispute Resolution Agreement (DRA) and the applicable track-specific rules (Settlement Negotiation Rules or Arbitration Rules). These Terms of Use apply to your general use of the Platform; in the event of any conflict between these Terms and the DRA or track-specific rules regarding the dispute resolution process, the DRA and track-specific rules control.
2.1 The Platform is available only to businesses organized and operating in the United States. Individual consumers may not use the Platform for personal disputes.
2.2 By creating an account, you represent and warrant that:
3.1 To use the Platform's dispute resolution tools, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.
3.2 You are responsible for all activity that occurs under your account. You agree to notify JustResolv immediately of any unauthorized use of your account.
3.3 JustResolv reserves the right to suspend or terminate any account that provides false or misleading information, or that violates these Terms.
4.1 JustResolv provides an AI-powered online dispute resolution platform for business-to-business contract disputes governed by U.S. law, with amounts in controversy up to $250,000.
4.2 The Platform offers two resolution tracks: AI-facilitated settlement negotiation and AI-powered binding arbitration. Details of each track, including procedures, timelines, and fees, are described in the DRA and the applicable track-specific rules.
5.1 JustResolv is a technology platform and not a law firm, arbitrator, mediator, or legal advisor. JustResolv does not provide legal advice, legal representation, or legal opinions. The Platform does not act as an attorney for any user.
5.2 The Platform is a neutral dispute resolution tool that uses AI to analyze contract terms, evaluate evidence, and facilitate resolution. It does not replace legal counsel. Users are encouraged to consult with their own legal advisors regarding their dispute.
6.1 You agree not to:
7.1 The Platform, including its design, software, AI models, algorithms, processes, content, and documentation, is the exclusive property of JustResolv and is protected by intellectual property laws.
7.2 You retain ownership of any content you submit through the Platform. By submitting content, you grant JustResolv a limited license to use, process, and analyze that content solely for the purpose of providing dispute resolution services.
7.3 You may not copy, modify, distribute, sell, or lease any part of the Platform or its content without prior written consent from JustResolv.
8.1 All payments for dispute resolution services are processed through Stripe, Inc. By making a payment, you agree to Stripe's terms of service. JustResolv does not store your payment card information.
8.2 Fee schedules, refund policies, and payment obligations are described in the DRA and the applicable track-specific rules.
9.1 The Platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9.2 JustResolv does not warrant that the Platform will be uninterrupted, error-free, or completely secure, or that the results of any proceeding will be favorable to you.
10.1 To the maximum extent permitted by law, JustResolv's total liability for any claims arising out of or related to the Platform or these Terms shall not exceed the total fees paid by you for the specific proceeding giving rise to the claim, or $500, whichever is greater.
10.2 In no event shall JustResolv be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, regardless of the theory of liability.
10.3 JustResolv is not liable for the outcome of any dispute resolution proceeding, including the terms of any settlement agreement or arbitration award.
11.1 You agree to indemnify, defend, and hold harmless JustResolv, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
12.1 You may close your account at any time by contacting us at contact@justresolv.com. Account closure does not affect your obligations under any active Dispute Resolution Agreement. The consequences of account closure during an active proceeding are governed by the applicable track-specific rules (Settlement Negotiation Rules or Arbitration Rules).
12.2 JustResolv may suspend or terminate your access to the Platform at any time, with or without cause, upon notice to you. Grounds for termination include violation of these Terms, fraudulent activity, or misuse of the Platform.
12.3 Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination — including limitation of liability, indemnification, intellectual property, and governing law — shall survive.
13.1 These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles.
13.2 Any dispute arising out of or related to these Terms or your use of the Platform (as distinct from the underlying contract dispute between you and another party, which is governed by the DRA and applicable track-specific rules) shall be resolved as follows:
13.3 This Section applies only to disputes about the Platform itself — not to the underlying contract dispute between users.
14.1 By creating an account, you consent to receive electronic communications from JustResolv, including account notifications, service updates, and administrative messages.
14.2 You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.
15.1 JustResolv reserves the right to modify these Terms at any time. Updated Terms will be posted on the Platform with a new effective date.
15.2 Your continued use of the Platform after any modification constitutes acceptance of the updated Terms. If you do not agree, you must discontinue use of the Platform.
15.3 Material changes will be communicated to registered users via email.
16.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
17.1 These Terms, together with the Privacy Policy, constitute the entire agreement between you and JustResolv regarding your access to and use of the Platform. The DRA and track-specific rules govern the dispute resolution process and are separate agreements.
If you have questions about these Terms, please contact us at:
JustResolv LLC
Email: contact@justresolv.com