Frequently Asked Questions

JustResolv handles disputes between two U.S. businesses arising from contracts governed by U.S. law, valued up to $250K. Typical contracts include vendor agreements, service contracts, construction subcontracts, SaaS agreements, wholesale contracts, and freelancer agreements — but any B2B contract dispute in that range is a fit.

JustResolv is designed exclusively for business-to-business contract disputes. We do not handle consumer complaints, employment disputes, insurance claims, intellectual property disputes, or matters involving personal injury.

In settlement negotiation, you and the other party work toward a mutually agreed resolution, facilitated by AI. Both sides must agree to the outcome — nothing is imposed on you.

In arbitration, a structured, neutral process reviews the case and produces a binding decision. Think of settlement as "we decide together" and arbitration as "a neutral process decides for us."

You can start with settlement and escalate to arbitration if needed, or go directly to arbitration if you've already tried negotiating.

Yes — completely. Both parties choose to participate. In settlement negotiation, you negotiate on your own terms and only sign if you're satisfied with the outcome. Arbitration is only binding when both sides expressly agree to the arbitration rules and consent to have the dispute resolved through JustResolv's structured process. No one is forced into anything.

After both parties submit their positions, JustResolv's AI analyzes the contract and each party's arguments, then generates a confidential assessment for each side — highlighting strengths, weaknesses, and potential outcomes.

The AI then proposes settlement terms, broken into structured decision points (e.g., payment amount, timeline, specific obligations). Parties negotiate term by term rather than redlining a single document — this keeps the process focused and prevents the endless back-and-forth of traditional negotiation.

Once both parties agree on all terms, the AI assembles a complete settlement agreement from attorney-drafted templates. Both parties review the full agreement before signing. If either party wants changes to the final agreement, they can propose modifications before e-signing.

Settlement negotiation typically resolves in days to a few weeks. Each step has reasonable time limits — for example, parties generally have 7 days to respond to each round, and the overall process has a maximum timeline to prevent indefinite delays. The process is asynchronous, so you respond on your schedule within those windows.

If both parties can't reach agreement through settlement negotiation, you have the option to escalate to binding arbitration — no need to refile or start over. Everything stays on one platform. Escalation is entirely voluntary and both parties must agree to proceed.

Yes. At any point during the arbitration process, both parties can mutually agree to pause arbitration and attempt settlement negotiation instead. If you reach a settlement, the arbitration is closed. If not, you can resume arbitration where you left off.

If one party stops participating during settlement negotiation, the process pauses. The other party can choose to close the case. If both parties had agreed to arbitration, the process may continue based on the submissions already received — this is standard in arbitration proceedings.

If the other party never engages at all, you'll receive a full refund minus the $50 non-refundable administrative fee. If a party drops out mid-process, JustResolv retains the $50 administrative fee from each party and refunds the remaining balance. See our Terms of Service for full details.

The parties can agree to go straight to arbitration — there's no requirement to try settlement negotiation first. JustResolv uses a single filing process, and both parties select the track that makes sense for their situation when the dispute is filed. Some parties prefer to start with settlement negotiation and escalate if needed; others go directly to arbitration because they've already tried negotiating on their own. Either path is available from the start, provided both parties agree to the selected track through the Dispute Resolution Agreement (DRA).

At any point during the process, either party can propose changing tracks — from settlement negotiation to arbitration ("Propose to Escalate to Arbitration") or from arbitration to settlement negotiation ("Propose to De-escalate to Structured Settlement Negotiation").

The other party must agree for the change to take effect — no one is forced into a different track. To prevent abuse, each case is limited to a maximum of 3 escalation or de-escalation proposals total.

In settlement negotiation: If a party is inactive for 14 consecutive days, the process is treated as a withdrawal. The case closes and refund policies apply.

In arbitration: If a party is inactive for 10 consecutive days, the case proceeds as an ex parte proceeding — meaning the arbitration continues and a binding award is issued based on the submissions already received. This is standard practice in arbitration and ensures that one party cannot stall the process indefinitely.

Settlement negotiation: Yes, you can withdraw unilaterally at any time. The $50 non-refundable administrative fee is retained, and the remaining balance is refunded per the refund policy.

Arbitration: Withdrawal follows traditional arbitration rules. If you stop participating, the process doesn't stop with you — after 10 days of inactivity, the case proceeds ex parte and a binding award is issued based on the available submissions. Both parties consent to this when they sign the Dispute Resolution Agreement.

JustResolv arbitration is governed by the JustResolv Arbitration Rules, which are published and available for review before you begin the process. These rules reflect principles common to established arbitration frameworks — similar to those used by organizations like JAMS and the American Arbitration Association (AAA) — but specifically designed for an efficient, AI-powered, fully online process.

Parties agree to these rules when they sign the Dispute Resolution Agreement (DRA) before the process begins. The rules cover everything from filing requirements and evidence standards to timelines, the award format, and post-award clarification.

JustResolv issues reasoned awards only — the most thorough type of arbitration award. Every award includes a full written analysis: the AI's reasoning, how it weighed the evidence submitted by both parties, and how the governing law of the contract informed its analysis.

This means you'll always understand why the decision was made, not just what it is. The award covers all claims and defenses raised, summarizes the evidence, explains the analysis, and sets out the specific terms of the resolution.

Note: In traditional arbitration through organizations like JAMS and AAA, arbitrators are not required to be licensed attorneys — many are, but the role is fundamentally about decision-making based on evidence and agreed-upon rules, not the practice of law. JustResolv's AI serves a similar function: analyzing submissions, weighing evidence, and rendering decisions within the framework the parties agreed to.

JustResolv's AI evaluates evidence systematically using established principles of evidence reliability:

• Original documents are weighted more heavily than summaries or paraphrases
• Contemporaneous records (created at the time of events) carry more weight than after-the-fact narratives
• Corroborated claims — supported by multiple sources or documentation — are given more weight than unsupported assertions
• Internal consistency is checked across all submissions from each party

All submissions are made under penalty of perjury with a digital audit trail. The AI evaluates evidence without fatigue, emotion, or bias — applying the same rigorous standards to every piece of evidence from both sides.

Parties can challenge specific evidence in their submissions, and the award addresses disputed evidence directly in its analysis.

Yes. After the award is issued, both parties have a 5 business day window to request clarification. Clarification requests are limited in scope — they can address ambiguities, apparent errors, or points that need further explanation, but they cannot be used to re-argue the case or request a re-hearing. This is a clarification process, not an appeal.

Yes. JustResolv arbitration awards are designed for enforceability under the Federal Arbitration Act. The process incorporates key elements that support enforceability: both parties voluntarily consented to the process by signing the Dispute Resolution Agreement (DRA), the proceedings follow published arbitration rules, awards are issued in a reasoned format with full written analysis, and all submissions are made under penalty of perjury.

If a party does not comply with the award, the other party may petition a court to confirm and enforce it, just as with any other arbitration award.

The Dispute Resolution Agreement (DRA) is the agreement both parties sign before the dispute resolution process begins. It outlines how the process works, what each party is consenting to, and the rules that govern the proceeding — including the JustResolv Arbitration Rules, which are incorporated by reference.

Both parties must sign the DRA before either party pays any fees. The DRA ensures that everyone enters the process with a clear understanding of their rights, obligations, and the binding nature of any arbitration award. You'll have the opportunity to review the full DRA before signing.

There are two points where you'll accept agreements:

1. Account creation: When you create your JustResolv account, you'll accept the Terms of Use and Privacy Policy. These govern your use of the platform itself.

2. Filing or responding to a dispute: Before the dispute resolution process begins, both parties sign the Dispute Resolution Agreement (DRA). The DRA incorporates the JustResolv Arbitration Rules by reference and governs the specific proceeding.

No fees are charged until both parties have signed the DRA.

Yes — and we recommend it. Adding a dispute resolution clause to your business contracts means both parties agree upfront to use JustResolv if a disagreement arises. This eliminates uncertainty, avoids costly litigation, and ensures a structured process is already in place before tensions run high.

We provide a ready-to-use clause on our Resources page that you can copy directly into your contracts. One clause covers both settlement negotiation and arbitration — the parties choose the right track when a dispute actually arises.

Each party submits:

• The contract — up to 500 pages (we know some contracts are extensive, especially in construction)
• A written brief — up to 20 pages explaining your position
• Supporting documentation — up to 100 pages (invoices, emails, photos, etc.)

During arbitration, additional information may be requested or submitted during the clarifying questions and counterargument phases. If you believe your dispute requires more documentation than these limits allow, contact us before filing.

JustResolv accepts PDF documents and standard image files (JPEG, PNG). We recommend submitting documents as PDFs for the best results. All uploaded files are kept strictly confidential.

Yes. JustResolv's AI can analyze images submitted as evidence — including photos of damaged goods, work sites, physical documents, screenshots of communications, and other visual evidence. Submit images in JPEG or PNG format as part of your supporting documentation.

AI Settlement Negotiation: $299–$499 per dispute. Includes AI analysis, confidential assessments, structured negotiation, settlement agreement generation, and e-signatures.

AI Arbitration: $999–$2,499 per dispute. Includes the full three-phase process — claim and response, AI analysis with clarifying questions and counterarguments, and a binding arbitration award.

Both parties share the cost — the filing party pays a filing fee and the responding party pays a response fee. Each party pays a non-refundable $50 administrative fee. If the other party never responds, you receive a full refund of the remaining balance.

Settlement agreements are enforceable as contracts under the E-SIGN Act and UETA — the same legal framework that governs any electronically signed agreement. Arbitration awards are designed for enforceability under the Federal Arbitration Act.

No. JustResolv is not a law firm and does not provide legal representation. JustResolv is a technology platform — a neutral dispute resolution tool that uses AI to analyze contract terms, weigh evidence, and facilitate resolution guided by the governing law of your contract. It does not represent either party, does not give legal advice, and does not act as your attorney. Both parties use the platform as a neutral tool to resolve their dispute. If you want legal advice about your specific situation, we encourage you to consult with your own attorney.

JustResolv's AI analyzes the contract language, identifies the key points of disagreement, and evaluates each party's position against the terms of the agreement, guided by the governing law specified in the contract. Think of it as a highly structured analytical tool — not a lawyer, but a way to ensure both sides are measured against the same objective criteria.

It's worth noting that in traditional arbitration through organizations like JAMS and AAA, arbitrators are not required to be licensed attorneys. Many are, but the arbitrator's role is fundamentally about evaluating evidence, analyzing the facts against the agreed-upon rules, and rendering a decision — not practicing law. JustResolv's AI serves a similar function within the framework the parties agreed to.

The platform was designed with input from experienced legal professionals to ensure the process is fair, structured, and grounded in how contracts actually work.

Fairness is built into the process at every level. In settlement negotiation, both parties must agree to the outcome — nothing is imposed. In arbitration, the AI evaluates the facts presented by both sides against the contract terms, guided by the governing law, to reach a decision grounded in what the parties actually agreed to — not emotion or leverage.

Both parties have equal opportunity to present their case, submit evidence, and respond to the other side. The process is transparent, structured, and designed to produce outcomes that reflect what the contract actually says.

The AI is guided by the governing law specified in your contract. Most business contracts include a governing law clause (e.g., "This agreement shall be governed by the laws of the State of Texas"). JustResolv uses that as the framework for its analysis. If no governing law is specified, the platform determines the applicable law based on relevant factors such as where the contract was performed.

Absolutely. You are welcome to consult with your own attorney at any point in the process. JustResolv is a resolution tool, not a replacement for legal counsel. Some parties may choose to have their attorney review the process or the final agreement before signing.

Yes. All dispute information, submissions, and outcomes are kept confidential. There are no public filings, no open hearings, and no public record of your dispute. Your business stays your business.